I do not disagree with the deconstruction. It’s well known that internet service
providers (ISPs) in the US overcharge and under-serve. There is very little competition in that
market, so it’s easy for these companies to take advantage of their users with
little worry for losing customer base.
In fact, although the ad shows the acquisition of Qwest as a means for
CenturyLink to provide more for its customers, the fact is that the acquisition only further contributes
to the monopoly of ISPs, and gives customers even fewer options to turn to when
they are frustrated with lack of service through CenturyLink. I do not know much about CenturyLink, but one
could easily delete that and add in Verizon, Comcast, or Frontier and have
similar gripes. In fact, I am part of
that under-served customer base. For a
year and a half I lived in a cabin in West Milford (Harrison County) minutes
from town, and I could not get any type of internet service aside from
expensive and slow satellite internet through Hughes Net. Frontier, Shentel, Comcast…not one of these
companies was willing to wire my house for internet. This is in Harrison county, so I can hardly imagine
the difficulties faced by people in rural New Mexico (I have friends who lived “off
the grid” in Taos…it’s pretty remote in lots of places out there).
I agree with the claims made in AllTel deconstruction, as
well. When they showed the men in the
bedroom I spent a few minutes trying to figure out what nationality they might
be. It looks like the creators of the
commercial took a mishmash of several cultures to create the men in that
bedroom. While this is probably a protective
measure, so no one minority group can raise concerns over the commercial, it
also generalizes the interpretation of “foreigners”. The commercial promotes racism by
generalizing the immigrants. They are
playing instruments, dancing, speaking intelligibly, and they have a chicken
with them. This fits the stereotype that
many Americans may buy into, but it does not represent actual immigrants. I've seen more chickens in my suburban white
friends’ backyards than I have ever seen with any immigrants.
My interpretation of the CenturyLink commercial probably
would not have been quite the same, because I did not know the facts about
access that were shared in the deconstruction.
It’s easy to see that commercial and believe the message that they are
joining forces with Qwest to reach more people.
However, the deconstruction provides information that refutes this
claim. I would have definitely deconstructed
and interpreted the AllTel commercial in much the same way as the woman in the
video did. I especially am bothered by
the portrayal of the immigrants, although the commentary made on the middle
class also bothers me. It is especially concerning
when put into perspective with the actual costs of their service, which is not
cheap whatsoever!
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